Critical Communication During Crisis


While most organizations have shifted to remote work to protect employees’ health and ensure the continuity of operations, this move to remote work doesn’t look like it will go away once the pandemic ends. Studies show that more than 50% of employees will work remotely after the epidemic, compared to 30% who worked remotely pre-pandemic.

So how do leaders and managers build psychological safety, trust, and belonging? While encouragement, displays of appreciation, and emotional support are always essential for any leader, it is especially true if your team just made an abrupt shift to remote work.

We have written previously about ways to communicate as employees look to you to lead them during the crisis. In addition to those important message: avoid unintentionally communicating helplessness by doing these two things:

  • Acknowledge the stress and anxiety people may be feeling.

  • Affirm your confidence in the team. Give encouragement by giving examples of when the team or organization has overcome other challenges, and don't shy away from phrases like, "We've got this," or "This is tough, but I know we can handle it."

For more tips and techniques on building resiliency within yourself, your team, and your organization, contact us for information about our virtual workshop The Resilient Mindset at Info@ILSInt.com and (720) 320-5348.

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